Frequently Asked Questions

- Who are you, and where are you based?

  • We are a registered online shop based in Germany, specializing in carefully curated vintage & retro shoes from the 2000s era. Our team is dedicated to sourcing and offering rare & unique footwear.

- Are these shoes brand new?

  • Our shoes include a mix of vintage items from the 2000s era as well as new-old stock items that are still in their original packaging. Each item is handpicked and held to our high standards.

- Are the shoes you sell authentic?

  • Absolutely. Every pair we sell is meticulously authenticated by our team to ensure they are original and meet our quality standards. We do not tolerate fakes or replicas, and our commitment to providing authentic shoes is of utmost importance to us.

- How do I determine the right size for me?

  • We recommend checking the CM measurement of the insoles for the exact size. You can filter our Website by EU, US and CM Size. 

 - Do you offer men's and women's sizes for these shoes?

  • We provide both men's and women's size sneakers. However, it's important to note that mostly all the pairs we offer are unisex, which means that sizing can vary. Please refer to the size details provided in the product description to select the most suitable size for you.

- How can I be confident that I will receive my shoes after making a purchase on your website?

  • We prioritize the security and satisfaction of our clients. To ensure this, we offer secure payment methods like PayPal and Stripe, which provide added protection for your purchases. We're committed to delivering your shoes promptly and in great condition. Check our Instagram page for customer feedback, as it reflects our dedication to your satisfaction and trust.

- How long does shipping take?

  • We ship within 24 hours using trusted carriers like DHL and UPS. You will receive a tracking number via email.

- Do you offer express shipping?

  • Yes, we can provide express shipping upon request. Contact us via email or Instagram for assistance.

- What is your return policy?

  • You have the option to return the shoes within 14 days from the date of delivery. However, please note that the customer is responsible for covering the return shipping costs.  Items must be returned in their original condition and in their original, undamaged packaging if you are to receive full compensation for your purchase (excl. delivery expenses).

- Can I return the shoes if they don't fit?

  • We don't offer refunds for size-related issues, so please double-check your size before ordering.

- Can I return the shoes if they get broken due to wear and tear?

  • Please note that we do not offer refunds for shoes that have experienced wear and tear due to their age or usage. Our shoes are vintage products, and their preservation requires careful handling and maintenance.

- Can I wash these shoes in a washing machine?

  • We strongly advise against machine washing. These vintage shoes should be cared for gently by hand.

- Why are your shoes more expensive than new ones?

  • Our shoes are rare and carefully selected vintage pieces. We invest time and effort to find and restore them to meet our high standards, making them unique.

- Still Have Questions?

  • If you have more inquiries or need further assistance, don't hesitate to reach out to us. We're here to help! Feel free to contact us via email at vntgdad@gmail.com or send us a message on Instagram @vntgdad - We look forward to hearing from you and providing the support you need.