Returns & Refund

 

You have the right to cancel your order within 14 days after receiving your item.

To cancel your order, you must contact us by email at vntgdad@gmail.com. Please include:

- Your name

- Your order number

- The item you want to return

🚨 Important: We only accept emails in English or German language. 

Where to Send the Return?

Please send your return to the following address:

Tim Gruber
Elsenzweg 5
69151 Neckargemünd
Germany

Returning Your Item:

- The item must be unworn and in its original packaging.

- You must include a receipt or proof of purchase

- You must pay for return shipping.

- You must send us the tracking number for the return shipment.

Please contact us before sending the item back.

Refund Process:

- We will check the item after we receive it.

- If the return is approved, we will refund your money within 10 business days using your original payment method.

- If you do not receive your refund within 15 business days, please contact us.

Damaged or Wrong Items:

If your item arrives damaged or incorrect, please email us immediately at vntgdad@gmail.com with photos of the problem. We will find a solution for you.

EU 14-Day Return Right:

If your order was shipped to a country in the European Union (EU), you have the right to return your order within 14 days, even if there is no issue with the item. The item must be unused and in its original packaging.

If you have any questions, please contact us at vntgdad@gmail.com.